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Warranty Claim - Create
Warranty Claim - Create
Brand
Email Address
Role (For Tapco Tools only, select Contractor or Distributor.)
Home Owner
Commercial / Association
Contractor
Distributor
Are you the original product owner?
Yes
No
Has product been painted? (Please select ‘No’ for Tapco and Wellcraft.)
Yes
No
Please indicate reason for the Warranty
Alignment/Fit
Antique too dark
Antique too light
Black Marks
Black spots too heavy
Black spots too heavy
Blotchy color
Blotchy color
Blotchy color
Blotchy color
Blotchy Color
Bowed
Bowing
Bowing
Bug Holes
Bug Holes
Bulging
Color Fading
Color Fading
Color Rub Off
Color Rub Off
Color too dark
Color too dark
Color too dark
Color too dark
Color too Dark Overall
Color too light
Color too light
Color too light
Color too Light Overall
Contaminated Aggregate
Corner Color too Dark
Corner Color too Light
Corner Returns defective
Corners & Flats not matching in height
Corners & Flats not matching in height
Corners not square
Corners Not Square
Cracking
Cracking
Cracking
Cracking
Cracking
Cracking
Cracking
Cracking
Cracking
Cracking
Damaged in box
Damaged in box
Damaged in box
Damaged in box
Damaged in Box
Damaged Pieces
Decking Issue
Delamination
Delamination
Delamination
Dimension - off spec
Discoloration
Discoloration
Discoloration
Efflorescence
Efflorescence
Excessive variation in panel dimension
Fade
Fade
Fade
Fade
Fade
Fasteners
Fasteners
Fasteners
Filter
Filter
Filter
Hinge
Inconsistent Color date code to date code
Inconsistent Color from Piece to Piece (acc)
Inconsistent Color from Plant to Plant
Inconsistent color, data code to date code
Inconsistent color, from piece to piece (acc)
Incorrect Color Mixture
Incorrect material shipped
Incorrect Material Shipped
Incorrect Product/ Label
Incorrect product/label
Incorrect quantity shipped
Incorrect Quantity Shipped
Incorrect sample board
Incorrect Sample Board
Incorrect texture on backside
Lift
Lift
Lift
Locking
Locking
Missing Colors
Moldy (stone or box)
Moldy (Stone or Box)
Movement - gapping/cracking
Nailing strip mislocated
Old Product Disposal
Other
Other
Other
Overpour / Underpour
Overpour / Underpour
Paint
Paint
Paint Adhesion
Peeling
Peeling
Pivot Links
Repack Overage Disposal
Rust spots
Rust too heavy / too light
Scuffing
Scuffing
Separation
Shortage in box
Shortage in box
Shortage in box
Shortage in box
Shortage in Box
Spalling
Spalling
Splitting
Splitting
Splitting
Stones Falling
Streaking / Spotting / Staining
Streaking / Spotting / Staining
Streaking / Spotting / Staining
Streaking / Spotting / Staining
Streaking / Spotting / Staining
Surface Finish - grain texture
Tooling Marks - visible saw chatter
Visible Holes & Voids
Warped / Bowed / Uneven
Warped/Bowed/Uneven
Warping
Warping
Warping
Warping/Bowing
Warping/Bowing
Warping/Bowing
White Spotting / Ing Y
Case on Behalf of
Description of claimed item(s). Please include style, size, color, and quantity.
Claimant Info
Date Purchased (M/D/YYYY)
Date Installed (Not applicable for Tapco Tools)
First Name
Last Name
Property Address
Address
City
State
AK
AL
AR
AZ
CA
CO
CT
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
AB
BC
MB
NB
NL
NT
NS
NU
ON
PE
QC
SK
YT
Zip
Phone #
Dealer Name and Address
Dealer Name
Address
City
State
AK
AL
AR
AZ
CA
CO
CT
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
AB
BC
MB
NB
NL
NT
NS
NU
ON
PE
QC
SK
YT
Zip
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